文档
前台
入住、退房、房态图、账单与收款。
17 篇
住宿
预订、房态图、房间与客人。
- Create, find, change and cancel a reservationBook one stay or a whole group, shop the rates before committing, record the terms the booking was sold on, and work it from its own page.
- The room rack: assign, move, look aheadRooms down, nights across. Choose how far ahead to look, drag a stay onto a room, and let auto-assign place a queue.
- The floor plan: floors, background images and room markersThe physical-layout view a rack list can't give you — upload a floor's image, then drag rooms onto it, colour-coded by housekeeping status.
- Room categories, and the rooms behind themWhat the house sells versus what it opens the door to — how to put a room number behind a category, lend one to a second category, or build a whole unit from several.
- Guest profiles, history and merging duplicatesOne durable profile per person, so a repeat guest arrives with their history — and two profiles for one person can be folded into one.
- Guest profile detailsWho a guest is and how they were won, whether they are a VIP or blacklisted, the identity documents and scans you record at check-in, their contacts, loyalty and standing preferences.
入住与退房
办理入住、无预订客人与退房。
- Check a guest inFind today's arrivals, run guided check-in with a deposit, and clear the room-readiness gate.
- Walk-insA guest arriving without a booking: one flow creates the profile, the reservation and an already-in-house stay.
- Check a guest outFind today's departures, settle the folio to zero, issue the receipt — and know what the balance gate will and will not let past.
Engineering
Taking a room out of order or service, and the timed work behind it.
- Take a room out of orderBlock a room for maintenance, read every block and timed job in one window, and clear it when the work is done.
- Work orders and preventive schedulesLog the work behind a broken object with its urgency, location and photos, move it through open/in progress/completed, pause it when it is blocked, and generate the preventive jobs a schedule is due for.
账务
账单、收款与团体结算。
- Folios: post, split and transfer chargesOne account per stay, or several. Post a charge, correct one with a linked reversal, route a folio to a master bill, and settle to an invoice.
- Taking payments and issuing refundsMoney in and money back out, always against a folio rather than a stay — with the reference that makes it answerable later.
- Group bookings and master-folio routingOne reservation, several stays, one account. Open a master folio and decide, per stay, what lands on it.
政策
住宿时段规则与附加服务目录。
- Stay-time policiesSet the house check-in and check-out clock times, override them per room category or rate plan, and leave time to turn a room.
- Set up the ancillary catalogAuthor the extras a guest can buy against a stay — late check-out, an extra bed, a transfer — with the pricing and the check each one needs.