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Walk-ins

A guest arriving without a booking: one flow creates the profile, the reservation and an already-in-house stay.

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Who this is for: Front Desk, Manager, Owner — requires frontdesk.checkin. Where: Front Desk → Reservations

A walk-in has no reservation to find, so Nerve does not make you create one and then check it in. Walk-in is a single flow that produces the guest, the reservation and a stay that is already in-house, on a room you pick.

It sits beside New reservation on the reservations screen, because that is what it is: a booking made at the desk. The difference is only that this one starts in-house.

Book and check in a walk-in#

  1. Open Front Desk → Reservations.
  2. Select Walk-in.
  3. Choose Existing guest and pick the profile, or New guest and enter their name, e-mail and phone.
  4. Set the Check-out date. The check-in date is today — a walk-in is someone standing in front of you.
  5. Choose a Room type, then a room from the free rooms offered.
  6. Select Book & check in.

When the flow finishes the stay is already in-house. There is no second check-in step: it appears on the rack as occupied, on the reservations table as in-house, and its folio is open.

The Walk-in dialog reached from the Reservations screen: an existing-or-new guest switch, a guest picker, a Room type list built from what is free, a Check-out date, a free-room picker, a readiness override and a Book & check in button

One dialog does the booking and the check-in — the button says so. The readiness override sits here too, on exactly the same terms as an ordinary check-in.

注意

The Room type list is built from what is actually free for those dates, so it names your property's own categories — and a type with nothing free for the stay does not appear at all. Leave it unset to see every free room regardless of category.

提示

Search Existing guest before creating a new one. Walk-ins are where duplicate profiles are born — the guest is standing there and typing a fresh name is faster than looking one up. Cleaning it up afterwards is merging duplicates.

Handle a room that is not ready#

The room list offers rooms that are free for the dates, which is not the same as ready. With check-in requires a ready room switched on for the property, picking a room Housekeeping has not released stops the walk-in exactly as it stops an ordinary check-in.

Either pick a different room, or tick Check in even if the room is not ready before submitting. The override is per action and is recorded; it does not change the policy for the next guest. See readiness and the check-in gate.

Charge a walk-in#

The walk-in flow does not take a deposit — unlike the guided check-in, there is no deposit field in it. Take the money on the folio once the stay exists:

  1. Open Front Desk → Guest Folio.
  2. Select the stay.
  3. Take the payment against its folio, ticking This is a deposit taken in advance if that is what it is.

注意

On staging, a card payment is recorded against the folio without a real authorisation — no gateway is wired. In production the gateway responds before the payment posts. Never enter a real card number on staging.

What's next#