Front Desk

Check a guest in

Find today's arrivals, run guided check-in with a deposit, and clear the room-readiness gate.

Last updated

Who this is for: Front Desk, Manager, Owner — requires frontdesk.checkin. Where: Front Desk → Reservations → open the booking

Check-in is an action on one stay, so it lives on that stay — on the booking's own page, next to the guest, the room and the balance. There is no separate arrivals screen: the reservations table's Check-in date filter answers "who is arriving today", and the booking you open from it is where you act.

Find today's arrivals#

  1. Open Front Desk → Reservations.
  2. Set Filter dates by to Check-in date.
  3. Put today in From and To.

That is your arrivals sheet: every booking due to arrive, with its room and its status. Select a booking code to open it.

Tip

A room has to be assigned before a guest can occupy it, but you do not have to do it first — the guided check-in assigns one for you if the stay has none. Assigning ahead of the rush is what the room rack is for.

Check a guest in#

  1. Open the booking and find the stay. A confirmed stay offers Check in.
  2. Select Check in. The guided flow opens over the page.
  3. Verify the guest's details against their ID.
  4. Confirm the room. If none is assigned, choose one from the free rooms offered.
  5. Take a deposit, if the rate or the house requires one.
  6. Select Check in.

The guided check-in dialog opened from a stay: the room type and dates, the assigned room, a

The guided check-in states the room and its readiness before you commit, so the decision is in front of you rather than behind a later error. The deposit is optional; the override is not ticked by default.

The stay moves to in-house, the room shows occupied, and a folio opens with the room and tax postings already on it. A deposit is recorded on that folio as a payment, so the balance is charges minus deposit from the first moment.

Note

On staging, a card payment is recorded against the folio without a real authorisation — no gateway is wired. In production the gateway responds before the payment posts, and a decline stops the flow. Never enter a real card number on staging.

Check in when the room is not ready#

With check-in requires ready room switched on for the property, a room that Housekeeping has not marked ready blocks the check-in.

  1. Attempt the check-in as above. It stops, and says the room is not ready.
  2. Either pick a different ready room, or
  3. Tick Check in even if the room is not ready, the explicit override in the flow.

Important

The override is per action, not a setting. It is recorded, and it does not change the policy for the next check-in. If you find yourself overriding every arrival, the policy is the thing to revisit — not the button.

Assignment itself is never gated. You can always put a stay on a dirty room; it is the check-in that waits. Readiness and the check-in gate covers the whole loop, including how a change on the floor reaches this screen without a refresh.

Check in a guest with no reservation#

A walk-in is one flow rather than two: Walk-in, beside New reservation on the reservations screen, creates the guest, the reservation and an already-in-house stay together. See walk-ins.

What's next#