Documentation

Settings

Organisation, properties, members, roles and audit.

33 pages

Settings overviewWhere an organisation is administered: its properties, its people, what each role carries, what your house calls things, and what everybody did afterwards.
Your profile and accountYour own row in the Team roster — name, photo, department, sign-in methods, language and appearance, plus the roles and properties that are actually yours.
Organisation settingsRename your organisation, find the id an operator needs to link to you, and see which parts of the account the Nerve team owns rather than you.
Hotel: properties, profile and policyOne screen for a property's identity, the rules it runs by, and what a channel is shown — create a property, write its description, and set photos, facilities and policy.
OutletsThe primary place to edit an outlet's profile — name, kind, revenue centre and default currency. Point of Sale keeps quick-create; full editing lives here.
POS ArticlesTwo-level category groups for the item picker, the modifiers and variants an article offers, and an optional charge code every article can map to for accounting.
Charge codes, tax and billing setupEvery article the property can post, the groups a revenue report rolls up by, the tax and service rates applied to them, and the routing templates a group applies at billing time.
Happy hour pricingTime-windowed price adjustments per outlet, resolved in the hotel's own timezone and applied the moment a line is rung up.
Shift definitions & varianceName an outlet's expected work periods so a drawer opens against one, and see cash variance rolled up per shift.
Table planLay an outlet's tables out on a floor plan by drag and drop, so the terminal and the scheduler can show where a table actually sits.
Fixed asset setup: locations, groups, useful life and budgetsWhere an asset physically sits, the main/sub group it rolls up under, the useful-life policy it inherits, and the capex budget it draws against.
Engineering: Maintenance setupThe two lists that feed a work order before it is even raised: standard repair durations and preventive maintenance schedules.
Team: people and what they reachOne list of everybody who has access, one way to add somebody, a profile per person showing which properties their roles actually reach, and the departments they belong to.
Procurement setupPurchase tax, spending cards for officers, a sequenced approval chain, and cost centres a purchase invoice can be split across.
Roles and custom permission bundlesAuthor a role from the permission catalog, clone one you already have, and learn what the reserved Owner role will not let you do.
Reference dataThe code lists your property picks from — ID document types, titles, nationalities, source regions, contact types — and how to rename, reorder and retire an entry without a deploy.
Letters & document templatesThe operator-editable templates behind every guest-facing letter and document — organised by category, previewed per language, and test-sent before they go live.
Printers: definitions & routingWhat your property's printers are, and what prints to each of them — kitchen tickets, folios, reports — without a developer wiring a device by hand.
General parametersA handful of per-property operator switches that don't belong to any one module — kitchen-ticket copies, cash rounding, the default guest language.
Roles and what each one can doThe default role bundles, what each can and cannot reach, and how role, permission and app enablement combine to decide your sidebar.
Function spaces & banquet productsCapacity by layout, area and combinability for every banquet space — configured from Settings, still owned by Point of Sale underneath.
Self-service setupSelf-order and self check-in, configured per outlet and per property, each shipping dark until you switch it on — plus the payment-method mapping both depend on.
Cashless setupConnect an e-wallet/cashless provider, then map every one of its method codes to an internal payment and GL account before you reconcile a settlement file.
e-Procurement setupConnect an external supplier marketplace, keep its catalogue in sync, and map its suppliers to your own — so a marketplace order still goes through your existing approval chain.
Installing and enabling apps for a propertyOne switch per app, per property, self-service from the App Directory — and why an app outside your plan shows a paywall instead of an Install button.
Agent runs, spend & limitsEvery background model call the platform makes on your behalf: what it did step by step, what it stopped to ask you, and what it cost against your plan.
White-label: house terminologyRename Nerve's hospitality vocabulary to the words your house uses, per language. Part of the enterprise plan — and this is where Terminology went.
Importing your dataFill one spreadsheet offline, upload it, read the cell-by-cell validation, and commit — the fastest way to bring a new property to life.
Operator links and the delegation rosterHow one organisation's staff come to operate another organisation's hotels — invited, accepted, delegated, and revocable in one move.
The operator portfolio has movedThis screen is gone. Today's position across every managed property is now on the portfolio home you land on after sign-in, alongside your own organisations.
Notifications and documentsPreview what a guest receives, in their language, before they receive it — and check whether the message you thought was sent actually arrived.
Escalation: who may ask, and who may sign offWhich money-impact actions make someone re-prove who they are, above what amount, who may request each one and who may approve it, and the verification record.
The audit logOne chronological trail of the high-trust actions in your organisation — people, API keys and agents in the same stream, with actor, target and outcome.