Your profile and account

Who this is for: everybody with a Nerve sign-in. No permission is needed — this page is yours. Where: the user menu at the bottom of the sidebar → My profile

Almost everything in Nerve belongs to a property or an organisation. This page is the exception: it holds what belongs to you, and it follows you wherever you sign in. Change your language here and it is your language at every hotel you work in, on every device.

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My profile now opens the same screen a manager sees when they open your row in Settings → Team — your own Person Details, pointed at yourself. There is no separate, simpler page anymore: what you can see and edit here is what a colleague with org.members.manage sees when they open you from the Team list, plus two tabs that only make sense for yourself (Sign-in methods' password, and App configuration). The breadcrumb reads Settings › My Profile › Person Details for exactly that reason.

Getting there#

Select your name and email at the bottom of the sidebar. The menu opens with My profile at the top, and Account security just below it as a shortcut straight to the authenticator step of the Sign-in methods tab below.

Everything on My profile is reachable from this menu too — the page is where it all lives, the menu is the shortcut.

Five tabs, one record#

Tab	What it holds
Profile	Your photo, full name, sign-in email, and your department
Sign-in methods	Password, Google, and the authenticator app
App configuration	Language and appearance — yours only; nobody else's Person Details page has this tab
Role assignments	Every membership you hold, each with the scope it was granted at
Properties reached	Those roles resolved into the actual list of properties you can open today

The last two are read-heavy on purpose: they answer why can I see what I can see, the same question Why your menu differs from a colleague's walks from the other direction. An Owner can still assign themselves a further role from here — the Assign role button is not hidden on your own record — but removing your own last membership in an organisation is refused, same as it is for anyone else (see Team).

Your photo#

Upload photo takes a PNG, JPEG, WebP or GIF up to 1 MB. It appears immediately here and in the sidebar.

No photo yet — so Nerve shows initials, here and in the sidebar.

Without a photo, Nerve shows your initials — everywhere, permanently, and that is a finished state rather than a gap. Remove puts you back to it.

Your photo is private to your account: nobody else can fetch it, and it is not published anywhere outside the app.

Your name, email and department#

Full name is what colleagues see next to your actions — on the Team list, in the audit log, on a note you leave on a reservation. Save applies it at once.

Email address is different, because it is not a label: it is how you sign in. So changing it takes two steps.

1. Type the new address and press Save.
2. Nerve sends a confirmation link to the new address, and a banner appears at the top of this page.
3. Open the link from that inbox.

Until you open that link, nothing has moved: you still sign in with your old address, and the new one is only a request. Cancel change in the banner drops it. This is what stops a borrowed laptop from quietly becoming somebody else's account.

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An address already in use by another Nerve account is refused, and no mail is sent to it. A manager editing a colleague's email from their Team profile instead applies it immediately, with no confirmation step — the confirmation exists to protect your own inbox, which doesn't apply when somebody else is making the change on your behalf.

สำคัญ

Sign-in-affecting identity changes are recorded to the audit log — a changed email, a password reset, a connected or disconnected Google account. A renamed display name is not itself a security event and is not what this covers; the email and sign-in method changes are.

Department sits below your details — see Team: people and what they reach for what it means and who else can set it. You cannot set your own if the organisation restricts department assignment to a manager; ask one to set it from your Team profile.

App configuration#

Two personal settings, both stored on your account rather than on the browser you happen to be using.

Language#

English, Bahasa Indonesia and العربية. The switch is instant, and Arabic flips the whole layout right-to-left.

Language is the only thing that follows you. Times and money follow the property you are working in: a colleague reading Nerve in Arabic at a Jakarta hotel still sees Jakarta times and rupiah, formatted the Indonesian way. That split is deliberate — the property's day is the property's day, whoever is looking at it.

The same switch lives in the sidebar user menu. One preference, two places to reach it.

Appearance#

Light, Dark, or Match my device, which follows your operating system's setting and changes with it — including when your machine switches at sunset.

The whole app turns over the moment you choose — scrollbars and form controls included.

Your choice here is stored on your account, so a machine you have never signed in on before opens in the theme you already use.

The same three modes sit in the sidebar account menu, and that copy is deliberately different: it changes this screen only. The night desk can run dark without touching what your own laptop does. Choosing a theme here, on App configuration, clears that local override — so the choice you just made is the one you see.

Sign-in methods#

The Sign-in methods tab lists every way into your account and which of them are live right now.

With a password as the only method, there is nothing here that can be disconnected — and Nerve says so rather than failing the click.

Method	What the row does
Password	Change it, or set your first one if you have only ever signed in with Google
Google	Connect or disconnect Google sign-in
Authenticator app	Enrol or manage it — this is what approves refunds, voids and other protected actions from your phone; the Account security shortcut in the sidebar menu opens straight to this

Changing your password#

Change password asks for your current password before it accepts a new one — an open session is not, by itself, permission to replace the credential guarding it. Eight characters minimum.

Changing it signs you out everywhere else and leaves you signed in here. If a laptop went missing, this is the fastest way to end its session.

An account that has only ever signed in with Google has no current password to prove, so it can set a first one directly. After that, the ordinary rule applies.

Connecting Google#

Connect sends you to Google's consent screen and returns you here with Google listed as connected. It links Google to the account you are already signed in as — it never signs you in as somebody else, and a Google account already attached to another Nerve user is refused rather than moved.

Disconnect removes it. What it will not do is leave you locked out: if Google is your only way in, the button is unavailable until you set a password. Nerve never lets the last sign-in method go.

What's next#

• Language and appearance — the same two settings from the account menu, and why times and money still follow the property
• Team: people and what they reach — the screen your own profile now shares its shape with, and where a manager sets your department or removes a role
• Why your menu differs from a colleague's — what Role assignments and Properties reached are actually answering